Frequently Asked Questions

Please read our FAQ. They often help.

We have free shipping to the Republic of Ireland and United Kingdom. The Rest of the World has a flat €20 charge per order.

We accept all major debit and credit cards.

Once we receive your order we will endeavour to complete the order within 7-10 days. The product will then be shipped out. Times may vary on delivery depending on destination.

The order in relation to your card details are processed by Stripe. We do not hold any card details. We will hold only the following order details; customer’s name, email address, phone number and shipping address

We will begin the process of weaving your product(s). This usually takes between 7-10 days. If it is a large order, it may take longer but we will keep you updated.

Yes. You will receive an email containing your order details.

I am happy to accept items returned within 14-days of purchase. I will refund your credit or debit card once the items are received and processed.
Items returned to us after the 14-day grace period will be eligible for an exchange/credit. Any returns received outside this time frame may be considered at the discretion of Valerie Taylor Handwoven in Ireland, and may only be refunded as a credit against a future purchase.
Please understand that items must be returned to us in the same condition as they were shipped. They must be in an unused and perfectly saleable condition. Valerie Taylor Handwoven in Ireland reserves the right to refuse a return if it’s determined that an item has been worn and then returned for any reason other than being ‘faulty’.
Payments for returns are the Customer’s responsibility.

Send us an email